dr. consulta, CRM Specialist

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About the portfolio organization

dr.consulta, the largest Healthtech in Latam, was founded in 2011 and since then has been working hard to deliver excellent healthcare, precise medical outcomes and best patient experience, all at the lowest cost possible to promote high quality healthcare service at an accessible process to families in Brazil.
dr.consulta began as a primary care provider, self-sufficient to generate clinical data, and with time added incremental assets to become a semi-verticalized health insurance. With a hybrid care model, the company services patients in clinic, virtually or in home. In 3 years company forecast that more than half of its revenues will become recurrent from membership and health insurance.
With 3,5 million unique patients, dr.consulta has a multi-revenue model with direct to consumer pay per use, +150k¹ members enrolled in our membership program offered to individuals and SMB, and +20k individuals enrolled in our health insurance plan cuidar.me.

About the Fellowship role

This person will be responsible for creating rules that cover the patient's journey and are clear with the company's values and objectives and allocate time to act consistently to achieve performance indicators. To be successful in this role, you must have a good understanding of CRM, strategic communication, CRM tools and be familiar with managing people indirectly.
In short, you will help in the execution of communication plans and strategies for all communication channels of the company's relationship with the patient for an even better experience.
Location: São Paulo, Brazil
Employment: Full-time, one-year Fellowship
Starting Date: 1 July 2023


Key responsibilities

  • Conduct CRM strategic planning
  • Perform knowledge management in the CRM area
  • Ensuring the best strategy so that the patient's journey is covered with communications from the moment of registration, going through post-consultation and following up to make new appointments
  • Ensure communications are not overlapping
  • Identify trends and implement new patient communication practices
  • Stay up to date with market communications


  • CRM Strategies
  • Communication Strategies
  • Digital Strategies
  • CRM Tools
  • Process control
  • Strategic planning
  • People management
  • Organization
  • Communication
  • Creativity
  • Team work
  • market vision
  • innovative
  • Analytical and critical sense
  • Pro-company
  • Proactive
  • Autonomy
  • Commitment
  • Empathy
  • Sense of urgency
Must Haves
  • Should be fluent in Portuguese

About the LGT Impact Fellowship

As part of LGT Venture Philanthropy's and Lightrock's strategic efforts to scale positive impact, the LGT Impact Fellowship was established to provide additional know-how and capacity to portfolio organizations and companies. Each year a limited number of professionals are nominated to work full-time for one year with the organizations and companies supported by LGT Venture Philanthropy and Lightrock in Latin America, Africa and India as per the above job description.

How to apply

Submit your application via the "Apply" button. Please note that we only accept online applications and that multiple applications are not allowed. However, you are invited to mention additional preferences in your application.
Moreover, please make sure to read all information in the application form carefully and answer the questions accordingly (additional information about the questions are marked with "i").